Return & Refund Policy
Returns at Cavora Plaza run for 7 days counted from the delivery date — not from the order date. What follows explains the conditions and the process.
Return conditions
Eligibility rests on condition. The item should be unused and returned with its packaging, labels and accessories intact.
You do not need to return any paperwork — just quote the order number so we can identify the purchase.
Where returns do not apply
The following are not eligible for return:
- Requests raised once the 7 days period has expired
- Items that have been assembled, installed or otherwise put into service
- Items where the original carton, labels or included parts are absent
- Products damaged after delivery through misuse or accident
- Clearance stock and items flagged non-returnable at the point of purchase
The return process
Contact service@cavoraplaza.shop or call +91 522 262 6804 to open a return. Authorisation is issued within 1 business day of your request.
Please wait for that authorisation before sending anything. Parcels arriving unannounced cannot be matched to an order and may be refused.
We will confirm the return address and whether the courier can collect. Either way, pack it well — damage in transit back to us affects the outcome.
Who pays return postage
Return shipping is on us where the fault is ours — damage, defect or a wrong item sent. Where the item is fine and you no longer want it, you pay to send it back.
After we receive it
We check the returned item against this policy as soon as it reaches us and tell you the outcome. Approved refunds are processed within 7 business days.
Money returns along the original path — the same UPI account, or a bank account you give us in the case of COD.
The flat ₹79 delivery charge is returned if the fault was ours; otherwise it stays with the original order.
Damage and defects
Report damage inside 48 hours, attaching pictures of the goods and the box they came in. A replacement or a full refund follows, and the return costs nothing.
Wrong item in the box is entirely our error. Tell service@cavoraplaza.shop, keep the packaging, and we sort out collection and replacement.
Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
To start a return or ask a question: service@cavoraplaza.shop or +91 522 262 6804, Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Exchange requests
We handle exchanges as a return followed by a fresh order. That way the refund is visible to you and the new item is not held up waiting for the old one to arrive.
Rejected returns
A declined return is sent back to you free of charge, with an explanation. We do not keep or discard items we have not paid for.
If our answer does not satisfy you, say so and it will be looked at again by someone else.