Frequently Asked Questions
A short reference covering ordering, payment, delivery and returns at Cavora Plaza.
What can I buy here?
Drip irrigation kits and parts, sold from Lucknow, Uttar Pradesh. The catalogue is on the shop and covers complete drip irrigation kits; drip tubing and emitters; sprinkler and pop-up heads; repair kits and fittings.
What payment methods are available?
Two ways: UPI, or cash to the courier on delivery. Details are in the Payment Policy.
What are the delivery charges?
Free on orders of ₹1,999 and above; a flat ₹79 below that. Full detail in the Shipping Policy.
How long will my order take?
Dispatch within 1 business day; delivery a further 2 to 8 business days depending on distance.
Which areas do you cover?
Across India, wherever our courier partners reach. A handful of remote PIN codes are not covered, and checkout will say so before you pay.
Do you export?
No. Cavora Plaza delivers within India only.
How do I check the status?
Everything is on the Track Your Order page. A static status on day one is normal.
What is your return window?
Yes — within 7 days of the delivery date, provided the item is unused and complete. The Return & Refund Policy sets out the conditions.
When do I get my refund?
Approved refunds are processed within 7 business days, back to the UPI account used or by bank transfer for COD orders.
Something arrived damaged
Photograph the item and the outer packaging and email service@cavoraplaza.shop within 48 hours. We replace or refund in full and cover the return carriage.
Is cancellation possible?
Until the parcel is handed to the courier. Contact service@cavoraplaza.shop quickly; once it has shipped the Return & Refund Policy applies.
What about tax?
No. Cavora Plaza trades below the GST registration threshold, so no GST is charged and no GST invoice can be issued.
Who do I speak to?
Call +91 522 262 6804 or email service@cavoraplaza.shop. We are open Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays. and reply within Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.
Is it possible to amend an order?
While it is still being packed, yes — email service@cavoraplaza.shop or call +91 522 262 6804 straight away. Once it is with the courier, nothing can be changed.
Can I pick it up myself?
This is a dispatch operation rather than a walk-in counter. Ask on service@cavoraplaza.shop before travelling anywhere.
What if the parcel is lost?
Risk stays with us until the parcel reaches you. Report a missing parcel to service@cavoraplaza.shop and we will resolve it.
What cover do the goods carry?
Goods are covered against being damaged or defective on arrival — report it within 48 hours and we replace or refund. Where a manufacturer offers its own warranty, the terms are the manufacturer’s and any paperwork is in the box.
How accurate are the product images?
Photographs are of the actual product, but screens render colour differently. Slight variation in shade or finish is normal and is not treated as a defect.
Do you supply in bulk?
Yes, though the site is priced for retail. For larger quantities write to service@cavoraplaza.shop and we will quote separately.
How do I know this is a real shop?
Cavora Plaza trades from a real address at 90, Cantonment Rd, Udaiganj, Husainganj, Lucknow, Uttar Pradesh, 226001, India, with a telephone number that is answered during Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays. Address, phone and email are on every policy page and on the Contact page.
I chose the wrong size or variant
You have 7 days from delivery to send it back. Return postage on a change-of-mind return is yours; the Return & Refund Policy has the detail.
What happens to my card or bank data?
No. A UPI transfer is approved inside your own app and we receive only a reference number. A Cash on Delivery order creates no electronic payment record at all.