Cancellation Policy

An order can be stopped while it is still in the shop. Once the courier has it, cancellation is no longer possible and the Return & Refund Policy takes over.

When you can cancel

The window closes at hand-over to the courier. With a packing time of 1 business day, most customers have a day or so.

What to do

Write to service@cavoraplaza.shop quoting the order number, or telephone +91 522 262 6804. You will get a written confirmation either way.

Part of an order can be cancelled as easily as all of it. Tell us which items to drop and we recalculate the total, including the delivery charge if the basket falls below ₹1,999.

How the refund is paid

Cancelled UPI payments are reversed to the source account, typically within 5 to 7 business days. With COD no money changed hands, so no refund arises.

Too late to cancel

We cannot recall a parcel from the courier. Your options are refusal at the door or a return within 7 days of delivery under the Return & Refund Policy.

A COD parcel can be refused without penalty. Repeated refusals across several orders may restrict COD availability for that address.

Cancellation by us

Occasionally we cancel: stock turns out to be damaged, a listing carries an obvious pricing error, or the PIN code cannot be served. You are told why and refunded in full where payment was taken.

Reach us on service@cavoraplaza.shop or +91 522 262 6804 if you are unsure. Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.

A note on repeated cancellations

Cancelling occasionally is entirely normal and carries no penalty. An address that cancels or refuses order after order may be restricted to prepaid UPI in future, simply because each failed delivery costs a real amount in carriage.

Proof of cancellation

Our confirmation email is your proof that the order was stopped. Keep it until any refund has reached your account.