Payment Policy

Cavora Plaza takes payment two ways: UPI at checkout, or Cash on Delivery when the parcel reaches you. This page sets out both, and what happens when money has to come back to you.

What we accept

UPI. At checkout you will be shown a QR code and a collect request. Either one works — complete it in your UPI app and the amount moves directly from your bank account to ours.

Cash on Delivery. The amount is due in cash to the courier at the time of delivery. Availability depends on the PIN code you enter, and checkout will tell you if your area is not covered.

Prices, currency and tax

Listings are priced in INR, inclusive of any tax that applies. Delivery, where it applies, is added as its own line and shown before the order is placed.

This business operates under the GST registration threshold, so GST is neither collected from you nor shown on your receipt. A simple sales receipt accompanies every order.

When money leaves your account

With UPI the amount moves the instant you approve the request. With Cash on Delivery nothing is taken until the courier hands over the parcel and collects the cash.

Should money leave your account without an order being created, write to service@cavoraplaza.shop with the UPI reference. Such transfers are auto-reversed by the bank; we will confirm from our side in the meantime.

Refunds

Where a refund is due, it is sent back through the channel used to pay. That means the same UPI-linked account, or — for COD orders — a bank account you nominate. Allow 7 business days from approval.

See the Return & Refund Policy for returns and the Cancellation Policy for orders stopped before dispatch.

Security

We hold no banking details of yours. UPI authorisation happens entirely within your UPI app; all this site receives is a success or failure message.

Staff will never telephone you to ask for a UPI PIN, an OTP or a screen-sharing session. Anyone who does is not from Cavora Plaza — hang up and tell us on +91 522 262 6804.

Still unsure? service@cavoraplaza.shop and +91 522 262 6804 both reach us, Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.

Order confirmation

A confirmation email goes out as soon as the order is placed. It doubles as your receipt and carries the order number you will need for tracking or returns.

No convenience fee applies to either payment route. What the checkout page shows is final.